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Position: SouVR >> CaseStudy >> FAQ >> Immersion  Online:
Immersion  
I get the message "can't connect to device."?
Manikin is powered off or the USB cable is not connected to the PC.		 [2009-10-10] 
Simulation freezes or becomes erratic?
Snare is plugged in but not completely seated. Either remove the snare or plug it in completely.		 [2009-10-10] 
When using the snare in a procedure I see no tool.
No tool was selected. Go to accessories and select a tool.		 [2009-10-10] 
During EGD the scope tube seems to pushing
Anatomy face plate is misaligned. Try removing and reinstalling the face plate.		 [2009-10-10] 
When stepping on the foot pedal I get no response
Foot pedal is plugged into the wrong jack. For a single foot pedal plug into the lower jack. For a dual foot pedal the left foot pedal plugs		 [2009-10-10] 
The tools do not reach as far as they should in the simulation
Recalibrate by doing the following. Place the instruments in the home position. Restart the simulation and do not touch the handles until th		 [2009-10-10] 
When starting the software I get a Server related error?
You must start the server software before starting the simulation software.		 [2009-10-10] 
The simulation does not start when pulling back
The simulation does not start when pulling back on both instruments to start the simulation.Serial cable is not connected to the PC or LSW i		 [2009-10-10] 
What is the user name and password to login
admin, admin		 [2009-10-10] 
Why are there lines on my screen?
When using an older flat panel monitor they have been known to develop horizontal lines through the screen over time.		 [2009-10-10] 
When powering up I get the message ¡°media failure" or a blue screen.
Usual this means the hard drive is corrupt or other hardware within the computer has gone bad. Please contact Immersion Medical for further 		[2009-10-10] 
Why is there no sound coming from my computer?
Make sure the volume is turned up on the speakers and on the computer. Be sure the speaker cable is plugged into the green speaker port on t		 [2009-10-10] 
Why is the simulation slow or choppy?
Immersion Medical software requires a third party graphics card which is installed in every CathSim computer we sell. Please make sure that 		[2009-10-10] 
Why is there no video?
Make sure the monitor is plugged in and the PC is turned on. Check the monitor cable is connected to the PC.		 [2009-10-10] 
Why does my screen have a colored tint to it?
If you are using a DVI adaptor make sure it is tightened properly to the PC and that the monitor cable is tightened to the adaptor. If not u		 [2009-10-10] 
What is the Administrator password for Windows?
Immersion Medical sets the Windows password to be a blank. If this password is changed by the end user, Immersion Medical will not be able t		 [2009-10-10] 
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